Return & Refund Policy

Non-Returnable Policy

For safety, hygiene, and product integrity reasons, ZORACook products are non-returnable once delivered.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us promptly after delivery with:

• Your Order ID
• Photos or video of the received product
• Photos of the outer packaging and shipping label

After verification, our team will review the issue and provide an appropriate resolution where applicable.

Non-Returnable Items

Returns will not be accepted for:

• Products delivered in correct condition
• Change of mind or no longer needed
• Used or opened products
• Lighters, butane-related products, or other safety-sensitive items
• Products with damaged, altered, or missing packaging
• Products damaged after delivery due to misuse or improper handling

Please check the product details carefully before placing your order.