Welcome to ZoraCook — your trusted partner for premium kitchen essentials in India.
At ZoraCook, we believe every Indian kitchen deserves tools that are reliable, durable, and beautifully designed. Founded with a simple mission — to make everyday cooking easier, safer, and more enjoyable — we bring you a curated range of kitchen lighters, weighing scales, and cooking accessories that combine quality with affordability.
### Our Story
ZoraCook was born out of frustration with cheap, unreliable kitchen tools that break within weeks. We set out to create products that last, perform, and look great on your countertop. Every ZoraCook product is tested for safety, durability, and ease of use — so you can focus on what matters: cooking delicious food for your family.
### Why Choose ZoraCook?
- **Premium Quality:** We use high-grade materials — stainless steel, durable ABS, and safe components
- **Made for India:** Products designed specifically for Indian kitchens and cooking styles
- **Free Shipping:** Free delivery across India on all orders
- **Easy Returns:** 7-day hassle-free returns
- **Customer First:** Real support from real people
### Our Promise
When you buy from ZoraCook, you're not just getting a product — you're getting our commitment to quality, service, and satisfaction. If you're not 100% happy with your purchase, we'll make it right.
**Based in:** Ghaziabad, Delhi NCR
**Shipping:** Pan-India
**Contact:** support@zoracook.com
---
## PAGE 2: Contact Us
**Title:** Contact ZoraCook
**Body:**
Have a question? We'd love to hear from you.
### Get in Touch
**Email:** support@zoracook.com
**Location:** Ghaziabad, Delhi NCR, India
**Business Hours:** Monday to Saturday, 10:00 AM – 7:00 PM IST
### Customer Support
For order inquiries, product questions, or help with returns, please email us at **support@zoracook.com**. We typically respond within 24 hours on business days.
### Wholesale & Bulk Orders
Looking to place a bulk order or partner with us? Drop us an email with your requirements and we'll get back to you with a custom quote.
### Feedback
Your feedback helps us grow. Whether it's a product suggestion or a service issue, we want to hear it. Write to us anytime — every message matters.
---
## PAGE 3: Shipping Policy
**Title:** Shipping Policy
**Body:**
### Free Shipping Across India
We offer **free shipping on all orders** across India. No minimum order value required.
### Processing Time
- Orders placed before 2:00 PM IST are processed the same business day
- Orders placed after 2:00 PM or on weekends/holidays are processed the next business day
- Custom or out-of-stock items may take 2-3 additional days
### Delivery Time
- **Metro cities** (Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad): 3-5 business days
- **Tier 2 cities:** 5-7 business days
- **Remote areas:** 7-10 business days
### Tracking
Once your order ships, you'll receive an email with a tracking number. You can track your order directly through our courier partner's website.
### Shipping Partners
We work with trusted partners including Delhivery, Ecom Express, and India Post to ensure safe and timely delivery.
### Delivery Issues
If your order hasn't arrived within the expected timeframe, please email **support@zoracook.com** with your order number and we'll investigate immediately.
### Cash on Delivery
Currently, we accept **prepaid orders only** via UPI, debit cards, and credit cards. COD will be available soon.
---
## PAGE 4: Return & Refund Policy
**Title:** Return & Refund Policy
**Body:**
### 7-Day Easy Returns
We want you to love your ZoraCook products. If you're not satisfied, you can return eligible items within **7 days of delivery** for a full refund.
### Return Eligibility
To be eligible for a return, items must be:
- In original, unused condition
- In the original packaging with all tags and accessories
- Accompanied by the original invoice
### Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons:
- Used lighters or products with butane filled
- Products with damaged or missing packaging
- Items purchased more than 7 days ago
### How to Initiate a Return
1. Email **support@zoracook.com** within 7 days of delivery
2. Include your order number and reason for return
3. We'll provide return instructions and a reverse pickup (where available)
4. Pack the item securely in its original packaging
5. Hand it over to the courier
### Refund Process
- Refunds are processed within **5-7 business days** after we receive and inspect the returned item
- Refunds are credited to the original payment method (UPI/Card)
- You'll receive an email confirmation once the refund is issued
### Damaged or Wrong Items
If you receive a damaged or incorrect product, please email us within **48 hours of delivery** with photos. We'll arrange a free replacement or full refund immediately.
### Cancellations
You can cancel an order for free anytime before it ships. Once shipped, please follow the return process above.
---
## PAGE 5: Privacy Policy
**Title:** Privacy Policy
**Body:**
**Effective Date:** April 8, 2026
ZoraCook ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit zoracook.com or make a purchase.
### Information We Collect
When you shop with us, we may collect:
- **Personal Information:** Name, email address, phone number, shipping address
- **Payment Information:** Processed securely by our payment gateway (we do not store card details)
- **Order Information:** Products purchased, order history, delivery preferences
- **Device Information:** Browser type, IP address, device details (for security and analytics)
### How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and support communications
- Improve our products and services
- Prevent fraud and ensure website security
- Send marketing emails (only with your consent — you can unsubscribe anytime)
### Information Sharing
We do **not** sell, rent, or trade your personal information. We only share data with:
- **Shipping partners** (to deliver your order)
- **Payment processors** (to process your payment securely)
- **Legal authorities** (if required by law)
### Data Security
We use industry-standard security measures including SSL encryption to protect your information. However, no method of transmission over the internet is 100% secure.
### Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Lodge a complaint with a data protection authority
To exercise these rights, email **support@zoracook.com**.
### Cookies
Our website uses cookies to improve your browsing experience. You can disable cookies through your browser settings, but some features may not work properly.
### Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page with the updated effective date.
### Contact Us
For any privacy-related questions, contact us at:
**Email:** support@zoracook.com
**Location:** Ghaziabad, Delhi NCR, India
---
*All content created for ZoraCook — April 8, 2026*
