Refund policy

Return & Refund Policy

Effective Date: April 19, 2026

At ZoraCook, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Returns

You may request a return within 7 days of receiving your order. To be eligible for a return:

The item must be unused, in its original packaging, and in the same condition as received.
A valid proof of purchase (order confirmation email or invoice) is required.
Items that are damaged due to misuse, negligence, or normal wear and tear are not eligible for return.

2. How to Initiate a Return

To start a return, please contact us at supporzoracook.com with your order number and reason for return. Our team will respond within 2 business days with return instructions.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days to your original payment method.
Shipping charges are non-refundable unless the return is due to a defective or incorrect product.

4. Exchanges

We offer exchanges for defective or damaged items only. If you received a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement at no additional cost.

5. Non-Returnable Items

Products that have been used or altered
Items without original packaging
Products purchased during clearance or final sale

6. Late or Missing Refunds

If you have not received your refund after 7 business days, please check with your bank or payment provider first. If the issue persists, contact us at support@zoracook.com and we will investigate.

7. Contact Us

For any questions regarding returns or refunds, reach out to us:

Email:
Website: zoracook.com
Location: Uttar Pradesh, India